![]() Sta圜onnected Advanced will continue to be available to customers taking up an eligible post-paid Telstra Business mobile or data plan. It is also currently unavailable for services on a Telstra Upfront Mobile or Data Plan. Upgrade & Protect is currently unavailable for services on a Telstra Upfront Mobile or Data Plan.įrom 1 July 2020, Sta圜onnected Advanced will no longer be available for new consumer customers. ![]() Refer to the full terms and conditions in Our Customer Terms and the Critical Information Summary you received before you signed up for Upgrade & Protect. Important: If you don't return your old device, you'll incur early termination fees for the device. ![]() Once you’ve redeemed, find out more about preparing your device for return and the process of returning your device to the second-hand device vendor nominated by Telstra. You can make an Upgrade & Protect redemption request online or in-store. You’ll need to return your device, pay a redemption fee based on its condition and purchase the upgrade or replacement device on a new device payment contract. You can check to see if you have Upgrade & Protected as an extra in the My Telstra app or My Telstra in a browser. If you added Upgrade & Protect when you purchased your device on an eligible device payment contract, you may be eligible redeem an upgrade or replacement device at any time during your device repayment contract.
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